1.

Next working day delivery procedure. The delivery timing between 10.00 a.m to 06.00 p.m. (Except Value Added Service). Incase where VCSPL could not do so due to the reasons as door closed / person not available, VCSPL will make a second attempt on the next working day. No Service will be provide to “The Service Seeker” on Holiday declared by the management of VCSPL.

2.

Acknowledgement slip of individual document will be received by The Service Seeker within three working days after the date of delivery. If and when the original POD is lost in transit then VCSPL will on request provide the copy of “Run Sheet” duly acknowledge by VCSPL.

3.

VCSPL do not deliver the documents to a P.O.Box address. Documents booked by The Service Seeker are delivered to the consignee / person who accepts on their behalf, at the given address, is deemed to be delivered to the consignee and the acknowledgment is obtained. Once the consignee receives the document and signs on the Proof of Delivery (P.O.D.), it is assumed that the consignee has received the document intact, after that, any claim will be treated void.

4.

VCSPL may avail any type of transportation for smooth and quicker delivery. VCSPL will not be in a position to ‘hold’ or return documents in transit for any reason, for the explicit purposes of resolving any dispute between The Service Seeker and their customers.

5.

The document undelivered on account of the consignee being absent or the premises being closed, an intimation in the prescribed form will be left there requesting the consignee to collect the document, on second consecutive day VCSPL will make one more attempt for delivery, failing which the article will be returned to The Service Seeker.

6.

Monthly contract basis, one pick-up daily. In case of additional pick-up, The Service Seeker will depute representative at VCSPL service centre with the documents. In case of bulk quantity the documents must reach VCSPL service centre by 12.00 noon, So that the next working delivery schedule is assured. Incase a load of 200 documents and above are given at one time then Cheque payment for the entire load will have to be made at the time of pick-up.

7.

An advance amount of Rs.           /- will have to be paid to VCSPL before starting the service. This advance amount will be adjusted in The Service Seeker final bill / pending bills and the amount balance will be refunded, if either party terminates the contract. Incase The Service Seeker wish to indefinitely continue the contract then the advance amount will be retained by VCSPL

8.

Monthly contract agreement clearly states that even no document received during the month, the minimum bill of Rs ______/- + all applicable taxes, will be raised. Documents for Value Added Service if availed, additional documents & duplicate copy charges will be charged separately with consolidated monthly bill. The Service Seeker agrees to pay the rates as per rate chart of this agreement to VCSPL. The above rates are subject to increase with prior notice.

9.

Document weighing more than weight specified in the contract will not come under contract quantity, but will be treated as weighted document and charged separately according to the rates specified. For packets weighing very little but occupying abnormal area, additional charge will be leviable as follow: Chargeable weight would be actual or volumetric whichever is higher. Length X Breath X Height)/ 6000 = Weight.

10.

Service Tax shall be levied as applicable under chapter 5 of Finance Act and Rules and The Service Seeker shall have to pay the same, over and above the courier charges, which is at present @ 10% Service Tax +2% Education Cess on Service Tax + 1% Secondary & Higher Education Cess on Service Tax (or as applicable). VCSPL Service Tax registration No: ST / MUM / DN.IV / COU-262 / CEN.REG / 2008, Service Tax PAN base No.: AAACV4075BST001.

11.

Bill shall be given to The Service Seeker at the end of every month. Payment must be made by Cheque at the respective Service Centre, strictly within 10 days drawn in favour of “M/s. VICHARE COURIER SERVICE PVT. LTD."
(i) The above rates offered to The Service Seeker is for the Bill Payment to be released within 10 days. If the Bill payment commitment from The Service Seeker part is unduly delayed beyond the stipulated period, VCSPL will have the right to demand additional advance equivalent to the monthly billing amount and could also be forced to revised the rates further.
(ii) Incase the payment commitment from The Service Seeker part is not fulfilled VCSPL will have the right to discontinue the services without any written intimation and the service will be affected adversely. No cash payment shall be made to any of VCSPL representative, for which VCSPL shall not be held responsible.

12.

In case, of Contract transfer to other Service Centre or signed / discontinued in between the month, Bill which will be sent to The Service Seeker for the number of days of service rendered during the said month.

13.

The Service Seeker desires to change to other contract, the same should be done at the start of every month and not in between the month. Transfer of contracts to other Service Centre will be accepted subject to clearance of pending bills of existing Service Centre.

14.

Incase the Cheque issued by The Service Seeker is not honoured or required to be returned because of it’s inability to be processed by Bank for any reason, an amount of Rs.50/- ( Rupees Fifty Only ) or actual amount per Cheque will be charged without prejudice to VCSPL’s right to take action against dishonour of Cheque.

15.

Please adhere strictly to the followings :

16.

Advertising on VCSPL P.O.D.'s should not be objected and no claim / complaints will be entertained.

17.

P.O.D.’s to be recorded serial-wise and are to be stapled by The Service Seeker representative only. Incase of mis-use then the cost will have to be borne by The Service Seeker. The Service Seeker discontinue VCSPL services, the balance P.O.D.’s lying with The Service Seeker will have to be returned to VCSPL, failing which VCSPL will debit The Service Seeker account for the balance P.O.D.’s  @ Rs.0.25 paise per P.O.D. slip.

18.

VCSPL have the right but not the obligation to the inspection of any document without intimation to opening the document of The Service Seeker. VCSPL reserve the right to refuse any document, which in the sole and unfettered judgment of VCSPL, may soil, taint or otherwise damage other documents or which is economically or operationally impractical to transport or which is improperly packed or wrapped.

19.

The document which attracts octroi at check post will not be accepted by VCSPL, if sent it will be at The Service Seeker 's risk and the actual octroi paid by VCSPL and fine for non-declaration as per rules should be paid to VCSPL extra. Envelope contents are other than documents, than declaration is to be made for octroi purpose. VCSPL shall not be liable for any loss arising due to confiscation of goods by any Govt. or Local Authority.

20.

The VCSPL shall not be held responsible for any loss or damage due to improper packaging, for any kind of unintentional damage to the item. For any internal damage to any consignment packed in a box/packet, VCSPL will not be held responsible for that. For any accidental damage to the messenger /carrier of document, The Service Seeker or Consignee will have to forfeit the loss.

21.

The VCSPL shall not, in any case, be held responsible for any consequential loss, such as Loss Of Interest, Profit, Market & Utility.

22.

In case of late delivery due to Fire, Riot, Strike, Epidemic, Stromy Weather, Flood And Other Natural Disasters / Calamities. VCSPL may take more time to deliver the item for the sake of sustainability of document  being carried. If Bulk quantities of documents are booked for a particular location at a given time then the delivery of documents for that location could be delayed for which VCSPL would ot be responsible.

23.

The documents booked by The Service Seeker are delivered to the consignees without knowing about the contents. Hence the VCSPL Shall not be in any way responsible / liable for lost / damage of articles or any dispute between The Service Seeker / consignee due to the objectionable contents. The Service Seeker will be responsible for any misinformation on the notes accompanies the item.

24.

The charges of carriage having been based upon the value declared by The Service Seeker, liability shall, in no event, exceed the shippers declared value for carriage stated on the face of the consignment note, and in the absence of such declaration by The Service Seeker, the liability shall not exceed Rs.15/- ( Rupees Fifteen Only ) per document.

25.

It is expressly understood and agreed by The Service Seeker that VCSPL do not offer and will not be required to insure any item for carriage by VCSPL, and even declared the contents of documents by The Service Seeker.

26.

The documents not covered by insurance are sent entirely at the risk of The Service Seeker. Maximum sum of Rs.15/- ( Rupees Fifteen Only ) shall be paid in cash to The Service Seeker, if the consignment is misplaced / lost / mis-delivered or untraceable during transit. Wherever necessary insurance coverage will be arranged by The Service Seeker.

27.

Any claim / grievance  brought by The Service Seeker against VCSPL the same must be notified by The Service Seeker, to any of the office or VCSPL service center, in writing within 15 days from the date of booking of the document. No claim / grievance will be entertained after 15 days of booking.  Acknowledgement / Proof of Delivery will be stored for a maximum period of 02 ( Two ) months from the date of booking.

28.

If for any reason or circumstances, any employee of VCSPL is required to attend any court for The Service Seeker or consignee, charges of Rs. 250/- per day / per person, will have to be paid in advance to the VCSPL. The intimation of the court attendance shall be given in advance along with the aforesaid charges. If any expenditure is incurred by the VCSPL towards the court attendance / proceedings over and above the aforesaid charges, the same shall be reimbursed to the VCSPL by The Service Seeker.

29.

All claims regarding the document will be settled at the booking centre of VCSPL, subject to terms and conditions of carriage ofM/s. VICHARE COURIER SERVICE PVT. LTD.

30.

The contract agreement will be valid from     /     /20    to      /     /20    but can be terminated earlier by either party, after giving one month’s notice in writing to the other with reason.

31.

The terms and conditions continued here above will be subject to change from time to time based on need and on any new service being offered by VCSPL and VCSPL reserves the right to change, amend or cancel, any of the clauses.

32.

Any dispute, differences, claims, counter claim arising out of, under or in connection with this agreement or any other breach thereof shall be resolved by mutual negotiations by and between the parties.   Any unresolved dispute claim counter claim or difference shall be finally settled by an arbitrator to be nominated by the Chairman of VCSPL. It being clearly understood and agreed by The Service Seeker that The Service Seeker shall not object to appointment of such a person on the grounds of bias or the like. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The venue of Arbitration shall be Mumbai.

33.

The parties mutually agree that the Courts of Mumbai alone shall have jurisdiction with regard all or any of the matters arising out of or related to this agreement.