GIVING US YOUR DOCUMENTS TO DELIVER, YOU HAVE AGREE TO THE FOLLOWING :
VICHARE COURIER SERVICE PVT.LTD. has been giving services to its
clients by carrying Documents for delivery to the various destinations
under the following terms & Conditions:
TERMS AND CONDITIONS
1. Delivery within Two-Business Day, The Delivery
timing between 10.00 a.m. to 06.00 p.m. (Except Value Added Service ). No service will be provided to “ The Service Seeker” on Sundays and
Holidays declared by The Service Provider.
2. Acknowledgment slip of individual document will be
received by The Service Seeker after delivery of document. The Service
Provider reserve its right to refuse delivery of any document if proper
acknowledgment is not given such as Signature, Company Seal, Date &
Time of Delivery. If and when the original POD is lost in transit then
on request if made by The Service Seeker within one week, The Service
Provider will provide the copy of Run-sheet duly acknowledged by The
3. The Contact No. of The Service Seeker and the
Consignee / the Receiver should be mentioned along with the address on
the envelope. The Service Provider will deliver documents only at the
address mentioned on the envelope and will not deliver at any P.O. Box
address. Documents booked by The
Service Seeker are delivered to the Consignee / person who accepts on
their behalf, at the given address, is deemed to be delivered to the
consignee and the acknowledgment is obtained. Once the consignee
receives the document and signs on the proof of delivery ( POD ) it is assumed that the consignee has
received the document intact, after that, any claim will be treated as
4. The Service Provider may avail any type of
transportation for smooth and quicker delivery. The Service Provider
will not be in a position to HOLD or return documents in transit for
any reason, for the explicit purposes of resolving any dispute between
The Service Seeker and their customers.
5. The documents undelivered on account of the
consignee being absent / person not available or the premises being
closed, an intimation in the prescribed form will be left there
requesting the consignee to collect the document, on next consecutive
working day The Service Provider will make one more attempt for delivery,
failing which the document will be returned to The Service Seeker.
6. Monthly contract basis, one Pick-up daily. The
documents will be picked up only from one location at The Service
Seeker Premises. The documents should be kept ready by The Service Seeker
as per the time fixed for Pick-up. In case of additional pick-up, The
Service Seeker will depute representative at The Service
Provider’s Service Centre with the documents. In case of bulk
volume the documents must reach at The Service Provider Service Centre
by 12.00 noon, so that the delivery schedule is assured. Bulk volume of
documents given late in the evening the same will be delivered a day
after the delivery schedule. Payment for the bulk volume load of 200
and above documents given at a time will have to be made at the time of
pick-up. If bulk volume of documents are booked for delivery for a
particular location at a given time then the delivery of documents for
that location could be delayed for which The Service Provider would not
be responsible. The Service Provider agrees to book The Service
Seeker's document within the agreed daily cut off time as intimated.
The Service Provider shall not be responsible for not lifting shipments
/ documents that were brought in after the agreed cut off time.
7. An advance amount of Rs.___________ will have
to be paid to The Service Provider before starting the service. This
advance amount will be adjusted in The Service Seeker final bill /
pending bills and the balance amount will be refunded, if either party terminate the contract. Incase The Service Seeker
wish to indefinitely continue the contract then the advance amount will
be retained by The Service Provider.
8. Monthly contract agreement clearly states that even
no document received during the month, the minimum bill of Rs. ________ /- + all applicable taxes, will
be raised. Documents for Value Added Services ,
Outside Mumbai Region, additional documents & duplicate copy
charges will be charged separately with consolidated monthly bill if
availed. The Service Seeker agrees to pay the rates as per rate chart of
this agreement to The Service Provider. The above rates are subject to
increase with prior notice.
9. Document weighing more than weight specified in the
contract will not come under contract quantity, but will be treated as
weighted document and charged separately according to the rates
specified. For packets weighing very little but occupying abnormal
area, additional charge will be leviable as follow : Chargeable weight would be actual or volumetric
whichever is higher. ( Length x Breath X Height ) / 6000 = weight. The
Service Provider has every right to re-weigh and re-calculate the
weight and chargeable weight of the document / shipment. In case of any
discrepancy in the figures declared, a weight change notification will
be forwarded to The Service Seeker and document / shipment will be
charged as per the corrected figure.
10. X-PRESS DELIVERY - While every effort
would be made to deliver the documents before 12.00 noon. Incase where
The Service Provider could not do so due to the reasons as door closed
/ person not available, The Service Provider will make a second attempt
before 6.00 P.M. on the same day.
11. TIME X-PRESS DELIVERY - In case
where The Service Provider could not deliver the document at alloted time schedule, between 9.00 a.m. to
10.00 p.m. due to the
reasons as door closed / person not available, The Service Provider
will try one more attempt on next day at pre-determined time.
12. JET X-PRESS DELIVERY- Please see that the
document reaches The Service Provider
Service Centre by 12.00 noon. While every effort would be made
to deliver the documents before 6.00 p.m. Incase where The Service
Provider could not do so due to the reasons as door closed / person not available, The
Service Provider will make a
second attempt before 12.00 noon, the next day
13. VERIFICATION X-PRESS DELIVERY -
The full address of the Consignee should be given with the Contact No.
to enable prompt delivery. The Service Provider reserves its right to
refuse delivery of any consignment if proper acknowledgment /
identification is not given. Such as Signature, Company Seal, Identity
Proof. If the consignee does not produce the valid Photo ID Card at the
time of delivery, the document will not be delivered to the Consignee
and the same therefore will be returned to The Service Seeker. If the consignee himself is not
present at the time of delivery, the document will be delivered to the
recipient or the family member of the Consignee by verifying ID Card of
the consignee, except specific verification X-Press delivery.
14. SPECIFIC VERIFICATION X-PRESS
DELIVERY- Document are Delivered / Handover
only to the Consignee at the address mention on the envelope after
verifying the Photo ID Card.
15. COLLECTION NORMAL - The Service Provider will
Pick-Up document from various locations as booked by The Service Seeker
and the same will be delivered on the next working day after the
collection to The Service Seeker.
16. Service Tax shall be levied as
applicable under chapter 5 of Finance Act and Rules and The Service
Seeker shall have to pay the same, over and above the rates, which is
at present @ 12% Service Tax + 2% Education Cess
on Service Tax + 1% Secondary & Higher Secondary Education Cess on Service Tax ( or as applicable ). The Service Provider Service Tax
Registration No : ST / MUM / DN.IV / COU-262 /
CEN. REG / 2008. Service Tax PAN base No.: AAACV4075BST001.
17. Invoice shall be given to The
Service Seeker at the end of every month. Payment must be made by Cheque only at the respective Service Centre,
strictly within 10 days from date of invoice, drawn in favour of VICHARE COURIER SERVICE PVT.LTD. No cash
payment shall be made to any of The Service Provider representative
, for which The Service Provider shall not be held responsible.
Payment if made ECS then the same should informed us in writing to the
respective Service Centre or mail us at firstname.lastname@example.org
(i) The above rates offered to The
Service Seeker are for the invoice payment to be released within 10
days. If the invoice payment commitment from The Service Seeker part is
duly delayed beyond the stipulated period, The Service Provider will
have the right to demand additional advance equivalent to the monthly
billing amount and could also be forced to revised
the rates further.
Service Provider shall try to provide maximum number of Proof Of
Delivery, but the payment shall not be kept pending or deducted for
non-submission of the Proof Of Delivery. Payment should be made on the
basis of proof of booking.
case the invoice payment commitment from The Service Seeker part is not
fulfilled, then The Service Provider will have the rights to
discontinue the service without any written intimation and the service
will be affected adversely.
18. In case, of The Service Seeker
shifted to any other location or agreement signed / discontinued in
between the month. Invoice which will be sent to The Service Seeker for
the number of days of service rendered during the said month.
19. The Service Seeker desire to
change to other type of monthly contract, the same should be done at
the start of every month and not in between the month. Transfer of
monthly contracts to other Service Centre will be accepted subject to
clearance of pending invoice of existing Service Centre.
20. Incase the Cheque
issued by The Service Seeker is not honored or required to be returned
of it's inability to be processed by Bank for any reason, an amount of Rs. 250 /- ( Ruppes
Two Hundred Fifty only ) or actual amount, whichever is higher, per Cheque will be charged without prejudice to The
Service Provider's right to take action against dishonor of Cheque.
21. Please adhere strictly to the
(i) Documents namely Share
Certificate, Dividend Warrant, Demand Draft, Fixed Deposit Receipts, Cheques, Bearer's Cheque,
Prize Bond, Gift Cheque and any other valuable documents, negotiable
instruments etc. will not be accepted by The Service Provider for
dispatch. If sent, it will be at
the entire risk of The Service Seeker, for which The Service Provider
will not be responsible.
Service Provider will not accept the postal letter or inland letters
etc. as it has been strictly prohibited.
Service Seeker sister concerns if any, should be noted below.
other than The Service Seeker will not be accepted by The Service
Provider. If so desired then payment should be made in advance.
undelivered documents with reasons will be returned to The Service
Seeker and will be charged accordingly by The Service Provider.
documents given for delivery should be as per The Service Provider
service area. The Service Provider shall not be responsible for any
delay for returning documents of out of service area.
places which are declared as prohibited area. Services in those areas
will not be provided by The Service Provider. Please check regularly
the updated list of serviceable area of The Service Provider.
Diamonds, Silver, Wrist Watches, Currency Notes, Chemicals of Hazardous
Nature, Liquid, Fragile, Glass Items or other such prohibited goods as
per Government, Customs & FERA regulations are not accepted for
delivery by The Service Provider. The Service Provider not be held responsible for any document sent by The
Service Seeker which is prohibited by law of carriage and also for any
false declaration given by The Service Seeker.
Service Seeker must book all TENDER DOCUMENTS in advance so as to reach
their destination on time when booking such documents The Service
Seeker should ensure that the Consignee’s full Address,
Designation, Specific Department Name & Tender Opening Time are
written legibly on the consignment. Further No Proof Of Delivery shall
be given by The Service Provider in respect of Tender / Government documents.
22. Advertising on The Service
Provider P.O.D's should not be objected and
no claim / complaints will be entertained.
to be recorded serial-wise and are to be
stapled by The Service Seeker representative only. Incase of mis-use / loss of P.O.D. then the cost for the same
will have to be borne by The Service Seeker. If The Service Seeker
discontinue The Service Providers services, then the balance P.O.D's lying with The Service Seeker will have to
be returned to The Service Provider, failing which The Service Provider
will debit to The Service Seeker account for the balance P.O.D.'s @ Rs. 0.50 Paise per slip.
24. The Documents / Consignment /
Articles sent for delivery by The Service Seeker can be opened without
intimation by The Service Provider or in transit by Government
Authorities for inspection purpose for securities reasons. The Service
Provider reserve the right to refuse any Document / Consignment / Article, which is the
sole and unfettered judgment of The Service Provider, which may soil,
taint or otherwise damage other Document / Consignment / Article or which is
economically or operationally impractical to transport or which is
improperly packed or wrapped.
25. The Document / Consignment /
Parcel which attract octroi at check post
will not be accepted by The Service Provider, if send it will be The
Service Seeker's risk and the actual octroi
paid by The Service Provider and fine for non-declaration as per the
rules should be paid to The Service Provider extra. The Document /
Consignment / Parcel contents are other than documents, than
declaration is to be made for octroi purpose.
The Service Provider shall not be liable for any loss arising due to
Document / Consignment / Parcel by any Government or
26. The Service Provider shall not be
held responsible for any loss or damage due to improper packaging, for
any kind of unintentional damage to the item / packet. For any internal
damage to any Consignment / Packet packed in a box. The Service
Provider will not be held responsible for that for any accidental
damage to the messenger / carrier of document. The Service Seeker will
have to forfeit the loss.
27. The Service Provider shall not,
in any case, be held responsible for any consequential Loss, such as
Loss of Interest, Profit, Market &
28. Except as expressly otherwise
provided herein, each party hereto will be excused from performance under the
agreement by other during the period of any event of force majeure, including but not limited to, acts of God,
weather, fire, riots or civil commotion, strikes, epidemic, stormy
weather, flood or other natural disaster / calamities or transport
failure, festival celebration or labour
stoppage, sudden absentees of many operation staff, curfews or other
operational restrictions imposed by Local Government Authorities, or
any other cause which is beyond the control of either party and which
prevents either party from performing this agreement. The party so
affected shall give to the other, prompt notice if any such event of
force majeure and shall use its best efforts
to minimize the extent and effect of such event.
29. The documents booked by The
Service Seeker are delivered to the Consignees without knowing about
the contents. Hence, The Service Provider shall not be in any way
responsible / liable for lost / damage of articles / document or any dispute
between The Service Seeker /
Consignee due to the objectionable contents. The Service Seeker will be
responsible for any mis-information on the
notes accompanies the document / packet. The Service Seeker undertakes
to indeminify The Service Provider in respect
of all claims made by the third party in respect of the document.
30. The charges of carriage having
been based upon the value declared by The Service Seeker, liability
shall, in no event, exceed The Service Seeker declared value for carriage
stated on the face of the Consignment Note, and in the absence of such
declaration by The Service Seeker, the liability shall not exceed Rs.15
/- ( Rupees Fifteen Only ) per document.
31. It is expressly understood and
agreed by The Service Seeker that The Service Provider do not offer and
will not be required to insure any item for carriage by The Service
Provider, and even declared the contents of documents by The Service
32. The documents not covered by
insurance are sent entirely at the risk of The Service Seeker. Maximum
sum of Rs. 15/- ( Rupees
Fifteen Only ) shall be paid to The Service Seeker, if the document is
misplaced / lost / mis-delivered or
untraceable during transit. Wherever necessary insurance coverage will
be arranged by The Service Seeker.
33. Any claim / grievance brought by
The Service Seeker against The Service Provider, the same must be
notified by The Service Seeker, to any of the Service Centre of The
Service Provider, in writing within 15 days from the date of booking of
the document. No claim / grievance will be entertained after 15 days of
booking. Acknowledgment / proof of delivery will be
stored for a maximum period of One month from the date of booking.
34. If for any reason or
circumstances, any employee of The Service Provider is required to
attend any court for The Service Seeker or Consignee, Charges of Rs. 500/- ( Rupees Five Hundred only ) per day /
per person, will have to paid in advance to The Service Provider. The
intimation of the court attendance shall be given in advance along with
the aforesaid charges. If any expenditure is incurred by The Service
Provider towards the court attendance / proceedings over and above the
aforesaid charges, the same shall be reimbursed to The Service Provider
by The Service Seeker.
35. All claims regarding the document
will be settled at the Booking Service Centre of The Service Provider,
subject to terms and conditions of carriage of The Service Provider.
36. The Monthly Contract Agreement will be valid from / /20 to / /20 but can be terminated earlier by
either party, after giving One month's notice in writing to the other
37. The terms and conditions
continued here above will be subject to change from time to time based
on need and on any new service being offered by The Service Provider and
The Service Provider reserves the right to change, amend or cancel, any
of the clauses. No Business Associate or employees of The Service
Provider or The Service Seeker may alter or modify these Terms &
38. Any dispute, differences, claims,
counter claims arising out , under or in
connection with this agreement or any other breach thereof shall be
resolved by mutual negotiations by and between the parties. Any unresolved
dispute claim counter claim or difference shall be finally settled by
to be nominated by The Service Provider. It being clearly
understood and agreed by The Service Seeker that The Service Seeker
shall not object to appointment of such a person on the grounds of bias
or the like. The arbitration shall be conducted in accordance with the
Arbitration and Conciliation Act, 1996. The venue of arbitration shall
be in MUMBAI.
39. The parties mutually agree that
the Courts of Mumbai alone shall have jurisdiction with regard all or
any of the matters arising out of or related to this agreement.