NEXT DAY delivery procedure. The delivery timing between 10.00 A.M to 6.00 P.M. (Except Special Delivery)

ACKNOWLEDGEMENT SLIP of individual document will be received by you within 3 days after the delivery.

We do not deliver the documents to a P.O.BOX address. Documents / Parcels booked by you are delivered to the consignee / person who accepts on their behalf, at the given address, is deemed to be delivered to the consignee and their acknowledgment is obtained. Once the consignee receives any document/ parcel and signs on it, it is assumed that the consignee has received that in tact. After that, any claim will be treated void.

Company may avail any type of TRANSPORTATION for smooth and quicker delivery.

The document undelivered on account of the addressee being absent or the premises being closed, an INTIMATION in the prescribed form will be left there requesting the addressee to collect the document, on second consecutive day we will make one more attempt for delivery, failing which the article will be returned to Consignor.

Monthly Contract basis. ONE PICK-UP DAILY. In case of ADDITIONAL PICK-UP, we request you to depute your representative to our office with the document. In case of bulk quantity, please see that the document reaches our office by 12.00 noon. So that the booking could be made faster.

An ADVANCE amount of Rs.________ will have to be paid to us before starting the pick up. This advance amount will be adjusted in your final bill / pending bills and balance amount will be refunded, if either party terminates the contract. Incase you wish to indefinitely continue the contract then the advance amount will be retained by us.

MONTHLY CONTRACT AGREEMENT clearly states that even no documents received during the month, the minimum charge of Rs. ______ /- + 12.36 % service tax + 2 % education cess on service tax per month on Monthly basis will be billed to you. Documents for X-press Delivery, Sunday / Holiday Special Delivery, Time X-press Delivery, Jet X-press Delivery, Additional Document, & Duplicate copy will be charged separately. Please note that consolidate monthly bill, including the charges for X-press Delivery, Sunday / Holiday Special Delivery, Time X-press Delivery, Jet X-press Delivery, Additional Documents & Duplicate copy services, if availed, will be submitted to you as usual.

DOCUMENTS WEIGHING MORE THAN WEIGHT SPECIFIED IN THE CONTRACT Will not come under contract quantity, but will be treated as weighted document and charged separately according to the rates specified. For packets weighing very little but occupying abnormal area, additional charges will be leviable as follow : Chargeable weight would be actual or vol. whichever is higher. (length x breadth x height) / 6000 = weight

X-PRESS DELIVERY - While every effort would be made to deliver the documents before 12.00 noon. Incase where we could not do so due to the reasons as door closed / person not available, we will make a second attempt before 6.00 p.m. on the same day.

SUNDAY SPECIAL DELIVERY - While every efforts would be made to deliver the documents before 6.00 P.M. Incase where we could not do so due to the reason’s as door closed / person not available, we will make a second attempt before 12.00 Noon, on the next day.

TIME X-PRESS DELIVERY - In case where we could not deliver the document at alloted time schedule between 9.00 A.M. to 10.00 P.M., due to the reason’s as door closed / person not available, we will try one more attempt on next day at pre-determined time.

JET X-PRESS DELIVERY - Please see that the document reaches our service Centre by 12.00 noon. While every effort would be made to deliver the documents before 6.00 p.m. Incase where we could not do so due to the reasons as door closed / person not available, we will make a second attempt before 12.00 noon, the next day.

Please note that incase a load of 200 documents and above are given at ONE TIME then cheque payment for the entire load will have to be made at the time of Pick-up.

SERVICE TAX shall be levied as applicable under Chapter 5 of Finance Act and Rules and the consignor shall have to pay the same, over and above the courier charges, which is at present @ 12.36% Service Tax + 2% Education Cess on Service Tax. Our Service Tax Registration Number: AAACV4075BST001.

Invoice shall be sent to you by end of every month. Payment must be made by cheque at the pick up point, drawn in favour of "M/s. VICHARE COURIER SERVICE PVT. LTD." strictly within 7 days. Incase the payment commitment on your part is unduly delayed beyond the stipulated period, your pick –up will be affected adversely. NO CASH payment shall be made to any of our representative, for which we shall not be held responsible.

In case, of Contract SIGNED / DISCONTINUED IN BETWEEN the month. Our invoice which will be sent to you for the number of days of service rendered to you during the said month.

In case, One desires to CHANGE TO OTHER CONTRACT, the same should be done at the start of every month and not in between the month. TRANSFER of contract to other service centre will be acceded to subject to clearance of pending bills of existing Service Centre.

In case the cheque issued by you is not honoured or required to be returned because of it's inability to be processed by Bank for any reason, an amount of Rs. 50/- (Rupees Fifty only) or actual amount per cheque will be charged without prejudice to company's right to take action against DISHONOUR OF CHEQUE.

Please adhere strictly to the followings :

ADVERTISING on our POD's should not be objected and no claim / complaints will be entertained.

POD's to be recorded serial-wise. In case of MIS-USE then the cost will have to be borne by you and all POD's are to stapled by your representative only. In case you DISCONTINUE our Services, the balance POD's lying with you will have to be returned to us, failing which we will debit your account for the balance POD's @ Rs. 0.25 paise per P.O.D. slip.

We have the right but not the OBLIGATION to the INSPECTION of any document without limitation to opening the document. VCSPL reserve the right to refuse any document, parcel which in the sale and unfettered judgment of VCSPL, may soil, taint or otherwise damage other parcel or documents or which is economically or operationally impractical to transport or which is improperly packed or wrapped.

The document which attracts OCTROI AT CHECK POST will not be accepted by us, if sent it will be at owner's risk and the actual octroi paid by us and fine for non-declaration as per rule should be paid to us extra. Envelope / Parcel contents are other than documents, than declaration is to be made for octroi purpose. VCSPL shall not be liable for any loss arising due to confiscation of goods by any Govt. or local Authority.

The Company shall not be held responsible for any loss or damage due to IMPROPER PACKAGING, for any kind of unintentional damage to the item. For any internal damage to any consignment packed in a box/ packet, company will not be held responsible for that. For any accidental damage to the messenger/ carrier of document, consignor or consignee will have to forfeit the loss.

In case of late delivery due to FIRE, RIOT, STRIKE, EPIDEMIC, STORMY WEATHER, FLOOD AND OTHER NATURAL DISASTERS / CALAMITIES. Company may take extra time to deliver the documents / parcels for being carried.

The carrier shall not, in any case, be held responsible for any consequential loss, such as LOSS OF INTEREST, PROFIT, MARKET & UTILITY.

The Consignor shall declare the contents, if required by him, failing which IN ABSENCE OF SUCH DECLARATION. The Company shall not be liable for any loss or damages to such parcels / documents, etc,. Company shall not be liable for any loss arising due to confiscation of goods by any govt. Or local authority.

The documents / parcel booked by the consignors are delivered to the consignees WITHOUT KNOWING ABOUT THE CONTENTS. Hence The Company Shall not be in any way responsible / liable for any dispute between the consignor / consignee due to the objectionable contents. The consignor will be responsible for any misinformation on the notes accompanying the item

The charges of carriage having been based upon the value declared by Consignor, liability shall, in no event, exceed the shippers declared value for carriage stated on the face of the consignment note, and in the absence of such declaration by Consignor, the liability shall not exceed Rs. 15/- (RUPEES FIFTEEN ONLY) per document.

The document not covered by insurance are sent entirely at the risk of the consignor. Maximum sum of Rs. 15/- (RUPEES FIFTEEN ONLY) shall be paid in cash if the consignment is lost or mis-delivered or untraceable during transit. Wherever necessary INSURANCE coverage will be arranged by consignor.

ANY CLAIM / GRIEVANCE brought by the consignor against the Company the same must be notified by the consignor, to any of the office or our service centre, in writing within 15 days from the date of booking of the document. No claim / grievance will be entertained after 15 days of booking. Acknowledgement / Proof Of Delivery - will be stored for a maximum period of 02 (two) months from the date of booking

All claims regarding the document will be settled at the booking centre, subject to terms and conditions of carriage of M/s. VICHARE COURIER SERVICE PVT. LTD.. If for any reason or circumstances, any employee is required to attend any court for the Consignor or Consignee, charges of Rs. 250/- per day / per person, will have to be paid in advance to the Company. The intimation of the court attendance shall also be given in advance along with the aforesaid charges. If any expenditure is incurred by the Company towards the court attendance / proceedings over and above the aforesaid charges, the same shall be reimbursed to the Company.

This contract will be valid form      /    /     to      /    /     but can be terminated earlier by either party, after giving one month’s notice in writing to the other with reason. The above rates are subject to increase WITH PRIOR NOTICE.

THE TERMS AND CONDITIONS continued here above will be subject to change from time to time based on need and on any new service being offered. Company reserves the right to change, amend or cancel any of the above clauses.

All disputes are subject to MUMBAI JURISDICTION ONLY.